They couldn’t find our reservation for over an hour. The rooms smelled like pee and were super dirty. Plus, one elevator was broken, so we had to climb three flights of stairs. Breakfast was decent though with a la carte options. Definitely not worth the headache!

It was just a good pick for a couple of nights in Acapulco with good value for price. Access to the sea water pool was nice, even though it's only open during certain hours. Try to get there early if you want to enjoy the beach and avoid the crowds, especially on weekends.

The sea access was a fantastic feature, with stunning views of the bay and a well-maintained seawater pool. The hotel's multiple pools, including a slide for fun, made it pleasant for both relaxation and enjoyment.

Elevator access could be improved for seniors.

Do recommend for a cursory stop

Comfortable room, essential amenities, allowing a restful sleep after a long day of exploring, especially with the ease of having free wi-fi and free parking available to make your stay more convenient.

Noise from neighboring dogs may disrupt your rest at night.

Had a great group vacation! We loved the sea pool and enjoyed activities like jet skiing and snorkeling nearby. The rooms were nice, and the 24-hour front desk was handy. Just be aware, the access to the sea is limited to certain hours.

The air-conditioning was loud and didn’t cool the room properly, which was a bit uncomfortable at times.

We enjoyed the pools, especially the big slide, and the view was stunning. It's a great spot for families with little ones. The location allows easy access to attractions, which was a plus for us.

Access to the sea and the seawater pool is a highlight, but it’s limited to specific hours, which feels restrictive. The long stair descent may be daunting for some guests, and profound barking from nearby dogs can disrupt the night’s peace. Breakfast was basic but included enjoyable canapés. Unfortunately, the cleanliness and condition of the room, including poor bathroom maintenance and a lack of basic amenities, left much to be desired.

The stunning view from our pool view room was absolutely breathtaking! 🌅 The place was great for families, especially with the pools and slides. Only downside was the lack of evening activities.

The sea access with a seawater pool is a fantastic feature.

Lovely pools and great family atmosphere

We stayed for 2 nights and loved the pools, especially the large water slide, which was a hit with the kids. The view from our room was stunning, and the location made it easy to access nearby attractions. However, the room itself could use some improvements, particularly in terms of cleanliness and amenities provided.

great access to parks and local attractions for city strolls

I had a fantastic time exploring the beautiful Zocalo and the nearby Fuente de la Diana Cazadora, both only a short walk away, making my city strolling experience really enjoyable and memorable.

The room condition was disappointing, especially the

bathroom, which had a lingering smell and lacked basic amenities. The overall customer satisfaction was low, and I expected more for the price. However, the location was decent, making it easier to explore local attractions.

Great outdoor pool for kids, but room was noisy and far from main area.

I had a great time at this hotel with its stunning ocean view from the room and the awesome sea water pool! The vibrant pools were a joy for the kids, and the well-maintained gardens added a nice touch. However, my room was not as clean as I expected, and the blankets were uncomfortable. I'd consider coming back for the fantastic amenities!